Q: WHAT IS YOUR RETURN POLICY?
A: Our return period is within five (5) days from the delivery date. The return policy only applies to watches purchased directly from GRAAL. Watches will only be accepted for return and full refund if unworn and in the same condition in which they were sent to you.
Q: ARE THE WATCHES FULLY INSURED WHEN SHIPPED?
A: The watch shipment is insured for the full value of the sale price during transit. Once the shipment has been marked as delivered, the watch is no longer insured by GRAAL.
Q: IS THERE AN AUTHENTICITY GUARANTEE?
A: Yes, all watches sold by GRAAL have a 100% Authenticity Guarantee at the time of sale. If the watch has been altered in anyway after delivery, the watches are no longer under the Authenticity Guarantee provided by GRAAL.